Online General Sales Conditions (GSC)

Breakfast, Diner &  Camel trip “20 min” are included in the price.


  •  Children under 5 are free. Children between the ages of 5 and 12 are charged 65 € per child providing they are sharing a tent with their parents.
  •   Children between 13 and 18 are charged 50% of the normal tariff, and we will accommodate them in  tent depending on availability.

Payment terms

70% deposit is payable by bank transfer 30 days in advance of your arrival date. This is non refundable in the event of cancellation.

The 30% balance can be paid either by cash at the camp or by bank transfer on completion of the trip.

Bank details will be advised once the booking is made.


Online Booking with credit card


Your reservation will be confirmed after order form completed and validated by your ‘clic’.

This constitutes acceptance of the terms and conditions stated above.


1) Preamble

The General Sales Conditions govern all transactions stated on the web catalogue of All order placed is adherence to these terms and conditions.

2) Definitions

– « Distance contract » : any contract regarding services between ‘Merzouga Luxury Desert Lodge’ Company and a customer, within sales or for  remote servicing inconclusive organized by ‘Merzouga Luxury Desert Lodge’ Company, who will exclusively use the online network for this contract, until the end of the contract.

– « Consumer » : Any physical person who, in the actual contract, is acting for purposes which are outside his usual professional activity.

– « Order Form » : Document which explain the Service ordered by the consumer and which has to be signed by the consumer using the « double clic » to confirm his order.

– « Order » : Process by which the consumer commit himself in buying product or services and by which ‘Merzouga Luxury Desert Lodge’ Company commit herself to provide.

– « Products or Services » : in the present case, it concerns online booking of tents from the luxury camp of  Merzouga luxury desert lodge owned by Merzouga luxury desert lodge Company.
– « Web Catalogue » : concerns the tent list of Merzouga luxury desert lodge Camp, that is  present on website.

3) Object

This contract is a distance contract which aims to define the rights and obligations of both parts, within the online sale of  Merzouga luxury desert lodge Camp tents. Is a service and a registered trademark from  Merzouga luxury desert lodge Company.

4) Price

Prices quoted are our website are in Euros, including taxes, and excluding tourist taxes. Prices are valid at the time of consultation by the client, and are according to the current price list when ordering. Order Form is in Euros and transactions in Dirhams at variable rate.  

5) Completion of order

The order will be carried out at the latest in a 24 hours delay, from the following order day. In case of non availability of the requested product, the consumer will be informed in a maximum 48 hours delay and will be able to cancel his order by mail. The consumer will then have the choice of requesting the refunding of the prepaid sums within 30 days, or asking for an exchange of products, available on the website catalogue, in this case, another same category tent of Merzouga luxury desert lodge  Camp or another date of stay.  

6) Means of payment

If you wish to pay your order by credit card, you need to choose the mean of payment among those offered by Merzouga luxury desert lodge  Company in order to valid your order : (Visa, MasterCard, Maestro). When payment is done, you will receive a receipt of payment the day after your confirmation date.

The consumer guarantee Merzouga luxury desert lodge he has the needed authorizations to use the mean of payment he chose when confirming his order form.

In case of payment by credit card, the provisions on fraudulent use of it, established under the terms between consumer / card issuer and Merzouga luxury desert lodge  Company will be applied by law.

7) Data confidentiality

Information required are necessary to process your order and will be treated with full confidentiality. You have a right of rectification regarding your personal information.


8) Cancellation Policy

Hereunder is our cancellation conditions :

In any case, the deposit is not refundable


In case of cancellation 30 days before : we keep 50% of the amount paid


29-15 days before : we will keep 60% of the amount paid


Between 14 days and 48h before : we will keep 80% of the amount paid


Within 48 hours : we will keep 100%


These conditions are not applicable in case of  serious medical reasons.


9) Cancel an order by credit card

Any cancellation, in the case of an online booking of a tent, has to be done by e-mail, to our contact mail address through the contact form of our website (CONTACT page).

Cancellation conditions and possible penalties are subject by the same requirements as for a classic booking. 


10) Absolute necessity

Merzouga luxury desert lodge Company is liable for the performance of his obligations as long as no absolute necessity event prevents from doing so.